Terms of Service

Last updated: 16 febbraio 2026

1. Subject Matter of the Service

ANTALIA AI S.R.L., an innovative startup, with registered office at Via dei Coronari 45 — 00186 Rome (RM), Italy, VAT / Tax Code: IT18487481006, REA: RM-1787996, Share capital: EUR 20,000.00 (the "Provider"), operates the InnovativeWork® platform (registered trademark, patent filed), a SaaS AI-powered virtual office service (the "Service"). The Service includes 7 AI agents specialized in various professional areas, document management, corporate knowledge base, and intelligent task orchestration.

2. Acceptance

By registering for and using the Service, the Subscriber accepts these Terms of Service in their entirety. Continued use of the Service following any amendments constitutes acceptance of the revised Terms.

3. Account and Security

  • The Subscriber is responsible for maintaining the confidentiality of their login credentials
  • Each account is associated with a single company (tenant)
  • Account administrators may invite additional users with different roles (admin, member)
  • The Subscriber must immediately notify the Provider of any unauthorized access

4. Plans and Billing

  • The Service is available under 3 plans: Essentials (EUR 20/month), Professional (EUR 99/month), Business (EUR 129/month), as well as custom Enterprise solutions
  • Billing is monthly, in advance, processed via Stripe
  • Prices are exclusive of VAT for B2B customers with a valid VAT number
  • Upgrades take effect immediately; downgrades take effect from the next billing cycle
  • Exceeding plan limits results in the blocking of excess features, not additional charges

5. Acceptable Use

The Subscriber agrees to:

  • Use the Service for lawful business purposes only
  • Not attempt to circumvent plan limits
  • Not use the Service to generate unlawful content
  • Not upload documents containing special category data (per Art. 9 GDPR) without an adequate legal basis
  • Not resell access to the Service to third parties

6. Data Ownership

All data uploaded by the Subscriber remains the exclusive property of the Subscriber. The Provider acquires no rights over Subscriber content. Documents generated by the AI agents at the Subscriber's request are the property of the Subscriber.

7. Nature of AI-Generated Content and Limitation of Liability

The Subscriber acknowledges and agrees that:

  • All content generated by the platform (documents, analyses, reports, suggestions, virtual agent responses) is produced by artificial intelligence systems and is provided for informational and indicative purposes only.
  • The virtual agents on the platform (coordinator, administrative assistant, technical consultant, analyst, etc.) are AI-based software programs, not licensed professionals. Their names and specializations are functional designations identifying algorithmic capabilities, not professional titles.
  • Generated content does not constitute legal, tax, technical, engineering, or professional advice of any kind and does not replace the opinion of duly licensed professionals registered with their respective professional bodies.
  • AI responses and documents may contain errors, inaccuracies, or outdated information. The Subscriber is solely responsible for independently verifying all content before using it for business decisions, regulatory compliance, or communications with third parties.
  • For critical legal, tax, technical, or regulatory matters, the Subscriber must always consult duly licensed professionals (attorneys, accountants, engineers, certified labor consultants).
  • The Provider disclaims all liability for direct, indirect, incidental, or consequential damages arising from the use of, reliance on, or application of content generated by the platform.
  • The Subscriber agrees not to use AI-generated content as the sole basis for decisions with legal, financial, or personal safety implications.

8. SLA and Availability

The Service is provided "as is." The Provider commits to a 99.5% monthly uptime target (excluding scheduled maintenance). Scheduled maintenance windows will be communicated at least 24 hours in advance.

9. Cancellation and Right to Withdraw

In accordance with the EU Consumer Rights Directive (Directive 2011/83/EU):

  • The Subscriber may cancel at any time from the dashboard
  • Cancellation takes effect at the end of the current billing period
  • Upon cancellation, data is retained for 30 days (for possible restoration), then permanently deleted
  • The Subscriber may request a complete data export prior to cancellation

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Italy. For any dispute, the courts of Rome, Italy shall have exclusive jurisdiction. This governing law clause applies to all Subscribers regardless of their location, as the Provider is incorporated and headquartered in Italy. Where mandatory consumer protection laws of the Subscriber's country of residence provide greater protections, those shall apply to the extent required by applicable law.

11. International Applicability

The Provider serves customers internationally. As an EU-based company, the Provider complies with the GDPR for all users. For California residents, the Service complies with the CCPA. For UK users, the Service complies with the UK GDPR. Nothing in these Terms limits any rights afforded to consumers under applicable mandatory local laws.

12. Contact Information

ANTALIA AI S.R.L. — Innovative Startup Via dei Coronari 45 — 00186 Rome (RM), Italy VAT / Tax Code: IT18487481006 — REA: RM-1787996 Share capital: EUR 20,000.00 Email: info@innovativework.it Certified email (PEC): antaliaai@pec.it

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